Rhodes Wedding Services Terms and Conditions
-Introduction
These terms and conditions below are the terms between you, the customer and us “Rhodes Wedding Services,” the company and the website owner. By using this website, any services contained within it, and booking your wedding with us, means you give the full acceptance of these terms and conditions in full. If you do not accept these terms and conditions, please do not use this website or book your wedding with us.
As your wedding is just as important to us as it is to you, we have below, detailed a step by step guide on what happens during the months that build-up to your special day
-Booking Your Wedding
After your initial enquiry and upon your request we will book the wedding date for you at the relevant town hall. You will be asked to fill out and sign our booking form and agree to the Terms and Conditions on this page. Once received you will then be sent a deposit invoice.
Please note: When booking a wedding package via Rhodes Wedding Services you are also agreeing to use all of our suppliers. As a wedding company, we cannot accept you booking suppliers outside of our company as we cannot guarantee the quality of services you will receive and be responsible for any issues that may occur on your wedding day.
-This deposit is non -refundable.
A deposit of 20% is required to book your wedding venue date, time and chosen wedding package. All payments for the wedding package you chose are non-refundable.
-Wedding Planner
Over the next few months, our wedding planner will work closely with you building the wedding of your dreams. We will provide you with a clear wedding planner with all services booked and prices. This planner will also have your arrival and departure dates, contact numbers and accommodation details. Due to many weddings now taking place on Rhodes it is a good idea to book your additional services as quickly as possible.
-Final Wedding Package Payments
The final payment is due 6 weeks prior to your arrival, the due date of this payment will be on your wedding planner, you can of course pay in full earlier if you wish too. The final payments are non-refundable.
-Consultation Meetings
Once we have received your final payment and your wedding planner is complete we will give you your consultation time and meeting point. At this meeting it is required that you bring along a copy of your planner and any table plans etc. you may wish to give us.
-If we change your booking
Bookings are made many months or even years in advance. It is most unlikely that we will make any changes to your confirmed booking, but on very rare occasions we may have to do do so. Most changes are very minor and out of our control, and we will advise you immediately of any that are implemented. We reserve the right to do this at any time, without any obligations.
If you cancel your booking
Should you wish to cancel your booking, or the booking is cancelled by us due to non-payment of your final balance payment, then we shall be entitled to retain the full monies paid.
-If the town hall change your booking
The local town hall and registrar have the right to change your wedding venue, date or time - at any time. This happens in extreme circumstances; however, we must make you aware and also advise you that “Rhodes Wedding Services ” cannot be held responsible for these impositions.
In Greece, the local Greek Orthodox priests have priority use over the Greek Orthodox chapels, and if there is a request for a Greek Orthodox wedding or baptism, we have to respect their wishes and move our wedding accordingly.
In the exceptional circumstances that this were to happen, we would re-schedule your wedding venue, date or time to an alternatively convenient venue, date or time as soon as we were notified by the local town hall.
“Rhodes Wedding Services ” is respectful of the local priests and their religious obligations to the people of Rhodes.
'Please note' we do not give a time length for this meeting we will stay as long as it takes until you are completely happy and confident about all your wedding plans. We will use as many of our wedding team as we feel is required to ensure your day runs smoothly at no additional charges. We will have planners at the reception venues decorating and checking everything is ready for your arrival. The main wedding planner will contact the bride on the morning of the wedding to confirm all times and final arrangements. The ceremony location will also be checked that everything is ready for your arrival. A member of our wedding team will stay with you until you are seated at the reception venue.
-Changes to our supplier's prices once booked
Most of our wedding optional extras do not require payment until your arrival in resort. The suppliers quote their prices at least one year in advance and rarely do they implement any further increases after quotation within the year of your wedding. As you pay for your wedding optional extras when in the resort, you are obliged to pay the fees applicable at that time. Most increases are very minor, and we will advise you immediately of any that are implemented. The suppliers reserve the right to do this at any time, without any obligations.
-Cancellation of a supplier once booked
If you wish to cancel one of our supplier’s services before the 28th of February of the wedding year, no charges will be made. If you wish to cancel one of our supplier’s services within 8 weeks of your wedding date, a 50% cancellation charge will apply. If you cancel one of our supplier’s services within 2 weeks of your wedding date, 100% cancellation charge will apply.
-Cancellation by a supplier
“Rhodes Wedding Services ” have handpicked the most reputable, efficient and professional suppliers on the island of Rhodes. If in the very rare circumstance any supplier booked became unavailable or cancels due to unforeseen circumstances, we will endeavour to find you an alternative; if an alternative is unavailable we will reimburse you all the monies paid for that service cancelled.
-Reception venues
Most of our reception venues do not require payment until your arrival in resort. Some reception venues do ask for a deposit in advance for your booking. If this deposit is requested, we will advise you accordingly and it will be paid to the reception venue directly. The reception venue quotes their prices at least one year in advance. As you pay your final balance to your reception venue when in the resort, you are obliged to pay the fees applicable at that time. Rarely do the reception venues implement any further increases, however, if they do, they are very minor, and we will advise you immediately of any that are implemented. The reception venues reserve the right to do this at any time, without any obligations.
You must be aware, that the laws in Greece state that music cannot be played after midnight at the reception venues. Some hotel reception venues implement an earlier time, due to the resident guests. Please see the relevant reception venue pages for detailed information.
-Legal documents
“Rhodes Wedding Services,” will email you a step by step guide to your legal documentation requirements needed to marry in Rhodes. It is extremely important you follow our step by step guide. It is your responsibility to check your documents thoroughly and you must ensure you forward the hard copies of your legal documents to “Rhodes Wedding Services,” to arrive no later than six weeks prior to your wedding day, and we recommend you send them by registered post. It is extremely important that you submit your legal papers on time to prevent any serious complications occurring. The paperwork is your responsibility and the legal documentation required must be strictly followed. If you fail to send the required paperwork, you will be responsible for any additional fee’s incurred or in extreme circumstances your wedding being cancelled and payments being forfeited.
-Force majeure
We regret we cannot accept liability, give refunds, or pay compensation where the performance of our obligations under our contract with you - is prevented or affected by you or you suffer any damage, loss or expense of any nature as a result of; 'force majeure.'
In these terms and conditions ‘force majeure’ means any event which “Rhodes Weddings Services” or the supplier of the service in question could not - even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity (actual or threatened) and its consequences; industrial dispute, general strikes, natural or nuclear disaster, adverse weather conditions of any kind, fire, technical problems to transport, closure or congestion of airports, and all similar events outside of the control of “Rhodes Wedding Services.”
-Our responsibility to you
We accept full responsibility for the proper performance of our obligations under our agreement with you for the booking of our wedding packages and services. If you or any member of your wedding party suffers any damage caused by our failure to perform, or our improper performance, we accept liability, except in the following circumstances – If the failure or improper performance is your fault or the fault of any member of your party or of someone else not directly employed by “Rhodes Wedding Services.”
-Attendance
In the unlikely event of the assigned Wedding Co-ordinator/Owner being unable to attend your wedding due to unforeseen circumstances, we reserve the right to appoint another Wedding Co-ordinator to attend your wedding on our behalf, to undertake the wedding coordination to their best ability.
-Ceremonies
All ceremonies are conducted in Greek and English and two witnesses are required which must be the minimum age of 13.
-The signing of the Registry
At some venues, you will be asked approximately two days after the wedding day to collect and sign for your marriage certificate. This usually takes no longer than ten minutes and you will be escorted by one of our wedding planners. At present, it is only weddings in Lindos and weddings at Filerimos who request this.
-Photography
All photos, albums, and videos will be delivered to you before your departure. In the event that you are leaving the island the day after your wedding, there is a possibility we may have to post to you by courier,
-Behaviour
If the behaviour of you or the wedding party is deemed likely to cause offence, danger, damage or distress, “Rhodes Wedding Services” and its staff, reserve the right to cancel or terminate the wedding and/or the reception.
Our responsibility will cease and we will not be obligated to cover any expenses incurred by you or the party concerned, and neither will we consider claims or refunds for any compensation.
-Complaints procedure
If you have a problem or complaint, please bring it to the attention of a member of staff at “Rhodes Wedding Services” immediately, as we will endeavour to rectify the problem immediately. If your problem or complaint cannot be resolved you must ask a member of the “Rhodes Wedding Services” staff to give you written confirmation that the complaint has been lodged. If you then wish to put this complaint in writing, we must receive your written complaint within 21 days from the day of the lodged complaint. If you fail to follow this procedure, we will not be able to take responsibility as we have been deprived of the opportunity to investigate and rectify the complaint situation.
-Data protection
All data received by “Rhodes Wedding Services,” is given to employees and relevant suppliers of your wedding arrangements. We will not pass any of your personal information to any third parties not involved in your wedding.
Publication accuracy
The content within these website pages was correct at the time of going to press, but it is subject to change without notice. The statements and information contained within this website are correct to the best of our knowledge. Either we or any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
-Copyright 2012-2020
This “Rhodes Wedding Services” website owns the material contained within it, including, but not limited to, the logo, layout, graphics, database, icons, design, look and appearance, unless acknowledged on the website otherwise. Copying of such material is prohibited under Copyright 2012-2015 unless written authorization is given.
-Liability
Your use of any content on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any information, products or services available through this website, meet your specific requirements.
